By accessing or using our website, requesting a quote, placing an order, or engaging our services, you agree to be bound by these Terms.
If you do not agree, please do not use our website or services.
2. Website Use
By using our website, you agree that you will not:
Misuse, damage, or interfere with website functionality
Attempt unauthorised access to systems or data
Copy, scrape, reproduce, or republish website content without written consent
Use the website for fraudulent or unlawful activities
We reserve the right to suspend or restrict access if misuse is detected.
3. Products & Services
We supply and install:
Security Doors
Diamond Grille Doors
Supa Shield Security Doors
Screens
Roller Shutters
Door seals & hardware
Custom-built security products
All products may be custom manufactured to suit specific measurements.
Images shown on the website are for illustration purposes only. Final product appearance may vary based on size, colour selection, and installation conditions.
4. Quotes & Pricing
Quotes provided via phone, email, or our “Request a Quote” tool are estimates only.
Final pricing may vary due to:
Site measurements
Installation requirements
Custom modifications
Material upgrades
Accessibility conditions
We reserve the right to adjust pricing prior to final order confirmation.
5. Orders & Payments
Orders are considered confirmed only after:
Acceptance of final quote
Payment of required deposit or full payment
For custom-made products, production will not commence until payment is received.
Payments are processed via secure third-party payment providers. We are not responsible for payment gateway interruptions or technical failures beyond our control.
6. Custom Orders
Most of our products are custom-built to your measurements.
Once production has commenced:
Orders cannot be cancelled
Changes cannot be made
Customers are responsible for confirming all measurements, colours, and specifications before approval.
7. Installation & Delivery
Installation availability may vary by region.
Delivery and installation timeframes provided are estimates only and may be affected by:
Supplier delays
Weather conditions
Access restrictions
Stock availability
Customers must ensure:
Clear site access
Safe working environment
Correct address details
Delays caused by customer site inaccessibility may incur additional charges.
8. Returns & Refunds
Due to the custom nature of most products:
Returns are not accepted once manufacturing begins
Refunds are not provided for change of mind
If a product is found to be defective or incorrectly supplied, remedies will be provided in accordance with Australian Consumer Law.
9. Limitation of Liability
To the maximum extent permitted by law:
PD Security Shutters is not liable for:
Loss of income or profits
Indirect or consequential damages
Delays caused by third-party suppliers
Damage resulting from misuse or improper maintenance
Website downtime or service interruption
Our total liability is limited to the value of the product or service purchased.
10. Intellectual Property
All website content including:
Logos
Text
Product descriptions
Images
Graphics
Designs
Are the property of PD Security Shutters.
Unauthorised use, copying, or distribution is strictly prohibited.
11. Privacy
Your personal information is handled in accordance with our Privacy Policy.
We do not sell or share customer data with third parties except where required to process payments or deliver services.
12. Amendments
We reserve the right to update or modify these Terms & Conditions at any time.
Continued use of our website constitutes acceptance of updated terms.
13. Contact Information
For legal, warranty, or support enquiries:
Email: hello@pdsecurityshutters.com.au Location: Australia
